Enabling Domain Suppression
Domain Suppression can be used to block email addresses from a specific domain so they do not receive your cart abandonment emails. It is important that the domain you want to block be very specific (@yourcompany.com). If the domain is too generic (@gmail.com), we will stop sending emails to all customers whose address ends with @gmail and you will potentially miss out on lost revenue.
Examples of domains NOT to block:
To Enable Domain Suppression:
- Contact us at firstname.lastname@example.org and request access to the Domain Suppression option.
- Once enabled, navigate to the settings page on your dashboard here https://admin.cartstack.com/settings/.
- Scroll down to the Email Suppression category and enter any domains you want to stop sending CartStack emails to. You can enter multiple domains by separating them with a comma.
- Save changes.