Manually Unsubscribing Customers

  1. Navigate to your Unsubscribes page here: https://admin.cartstack.com/reports/unsubscribes/. This page will show all of the customers who have been unsubscribed, either manually, or through your abandonment emails.
  2. Click the button labeled Manual Unsubscribe and enter the email address of the customer you want to unsubscribe. The email address will appear in the list on that page.

Bulk or Batch Unsubscribing

If you have an existing Do Not Contact or Unsubscribe list you wish to add to your Unsubscribes list in CartStack we can upload the list for you at support@cartstack.com. The requirements for the data are as follows:

  • The list must be a CSV formatted file.
  • All records should have been de-duped prior to sending.
  • Maximum of 50,000 rows of de-duped data per file. Multiple files are fine if maxed at 50k each.

Depending on the number of records, there may be a charge for this service.

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