Email Suppression

CartStack has built-in email suppression in place to prevent your customers from receiving too many emails.

Here are the current default settings:
  • Email Send Throttling: 6 hrs: If a customer returns to your site within 6 hours of our email going out, they will not be re-entered into the send queue. 
  • Email Purchase Throttling: 72 hrs: A customer will not be added to the send queue if they have made a purchase on the site within 72 hours.
  • Email Address Throttling: 6 emails in 30 days: The maximum number of emails an email address will receive from us in one months time. 

If you would like to alter or change any of the default suppression settings, please email Support@Cartstack.com for assistance.

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