Setting Up a Custom Domain

Our custom domain feature can be used if the cart abandonment email campaign is having issues with emails being sent to the Spam or Junk folders or if you are just looking to enhance overall deliverability rates. Instead of emails being delivered from our domain (m1.cartstack.com), emails will show to be sent directly from your domain. The image below shows an example email header for a custom domain.

To set up your custom domain:

1. First, we need to know which subdomain you would like to use for your custom domain sends. For example, messages.YourSite.com, recovery.YourSite.com. It can be anything really, just not one that you use for something else.  Email your custom domain request along with the subdomain you'd like to use to support@cartstack.com.

2.  We will reply with the custom DNS records that you need to add/update on your end.

3. Let us know when you've added/updated the DNS records so we can validate the changes and finalize the setup on our end. It can take 24-48 hours for the changes to propagate. 

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