CartStack Pricing Information
How our plans are priced
CartStack plans are based on your site's total monthly order volume, which is the complete number of purchase transactions processed through your site each month, including both completed orders and abandoned ones.
This is not the same as the number of abandons CartStack identifies, or the number of recoveries you see in your account.
Why we track all orders, not just abandons
To accurately identify which sessions ended in a genuine abandon versus a completed purchase, CartStack needs to observe all orders moving through your site. Without visibility into completed transactions, there's no reliable way to tell the difference between a customer who left and one who bought.
Tracking the full order stream is what allows CartStack to send recovery messages only to real abandons, not to customers who already completed their purchase.
This isn't unique to CartStack. Any abandonment recovery solution, regardless of platform, works the same way. Tracking all orders is the only method that gives a recovery tool full visibility into your site's activity and the ability to accurately identify genuine abandons. There's no shortcut around it.
What this means for your plan tier
If your site processes 200 orders per month:
- CartStack tracks all 200 sessions to determine which are genuine abandons
- The abandons identified, along with any recoveries sent, will always be a smaller subset of that 200
- Your plan tier reflects that total volume, not the abandon or recovery count alone
When your account shows 50 recoveries in a given month, those 50 came from the full pool of orders CartStack observed, not a separate number running in parallel.
Why order volume predicts recovery potential
Order volume is the strongest indicator of recovery opportunity. More monthly orders means more potential abandons to identify and more revenue to recover. But it also means more tracking, data processing, and outreach required to serve those sessions well. That's why plan pricing scales with volume.
Our customers typically see a 15-20x return on their CartStack investment. If you do not see at least a 10x return during your trial period, we will extend your trial by one month at no charge.
Questions about your plan?
If you are unsure which tier fits your current order volume or have questions about your plan, reach out at support@cartstack.com or visit our pricing page.