Missing Abandon Cart Captures

Your platform or Google Analytics has reported a certain number of site abandons and you notice CartStack has not sent as many emails or captured as many abandoners.

Possible Causes:

  • CartStack will only follow up with customers who have entered their email address.
  • CartStack will only follow up with customers who abandoned on your cart/checkout/booking pages.
  • Once the CartStack code is live on your site, it may take customer's browser cache a few days to update if they are frequent site visitors.
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