Send My Stay

Send My Stay attempts to help you identify & recover more of your would-be anonymous abandoners. As a visitor initiates a booking (by selecting dates, rooms, etc) and then attempts to abandon it, we’ll display a message that encourages them to send their booking details to themselves via email. Then, if they do abandon, you can add them to a recovery campaign that keeps them engaged and gets them back to complete their booking.

Step 1 - Design Your Opt-In Popup

1. In your RezRecover dashboard, navigate to the Send My Stay Campaign page. Select a Layout you’d like to use as a starting point.

• (Right now, there is only one layout to choose from, but more are coming soon!)

2. Style your opt-in popup, using the configuration options in the panel.

3. Update your Thank You Message that displays when visitors successfully opt into Send My Stay.

Step 2 - Setup Your Delivery Email & Reminders

The second, and most important step in setting up your Send My Stay campaign is to create a reminder sequence that helps you stay top-of-mind with interested visitors, and ultimately recovers these lost bookings.

1. Customize Your Delivery Email.

• The first email that will go out to subscribers simply delivers on the promise of the popup, displaying the booking details from their initiated booking.

2. Setup Your Reminder (Recovery) Emails.

• After the first email, you now have the opportunity to send 3 recovery style emails, to get these lost visitors back to complete their booking.

Importing Your Existing Emails

For the Delivery & Reminder emails, you can either choose to design a brand new email, or import & customize the emails from your existing booking abandonment recovery campaigns.

To import your booking abandonment emails:

1. Navigate to your booking abandonment campaigns and click Edit on your first email.
2. Select Edit Email, and on the top right hand side, select Save As Template. Save it in your template library with a unique name.
3. Navigate back to your Send My Stay campaign and select Email Reminders.
4. Select Edit on the email you wish to import. (If you do not have a reminder email created yet, click Add Email Reminder #1)
5. Select Edit Email and then Choose Template.
6. Import the email you saved from Step 2 above.
7. Customize this email copy & content for Send My Stay, being sure to include %%bookingitems%% in the body, where you would like to display their booking details.

Example:

3. Enable the Send My Stay feature with the toggle switch on the upper right hand side and send an email to support@cartstack.com to let us know the feature is ready to be implemented!