No Cart Total Values

You may have received an email notification about "No cart total values" or noticed that your reports / dashboard are reporting $0 values. This is usually caused by one of two things:

Possible Issues

(1) Your website layout / HTML structure has recently changed.

In most installations, we set up the cart total tracking on our end during the integration stage. We do this by updating our system to look for certain elements on your website pages to pull in the correct cart total values. If the structure of your website changes this may cause our solution to break and start reporting $0 values.

To verify this: Confirm with your team / web developer if they've made recent changes to the cart and/or checkout page templates of your website.

To fix this: If changes have been made to your website's HTML structure then please contact us so we can update your setup configuration on our end to properly track cart total values again. This is the easiest way to fix this issue.

Or, you can also fix this by using our setCartTotal javascript function. This is a bit more difficult than the above solution, but it's more reliable.

After you've fixed the issue, you can test your fix.

(2) You have recently migrated to a new website platform.

This is related to the above issue. If you have recently switched website plaforms (or launched a new site), the structure of your new site most likely changed enough to break our cart total tracking.

To verify this: Confirm with your team / web developer if you have recently changed your website platform.

To fix this: Please contact us so we can update your setup configuration on our end to properly track cart total values again.

Or, you can also fix this by using our setCartTotal javascript function. This is a bit more difficult than the above solution, but it's more reliable.

After you've fixed the issue, you can test your fix.

Test Your Fix

After you have fixed the issue you will want to test the update to make cart totals are being tracked properly again. Go to the Setup / Code Installation page and click on the "Testing / Recent Activity" button on the right sidebar.

This will display a recent activity window where you can view the latest 10 recorded purchases for your website. You will want to make sure that the latest purchase recorded tracked includes a cart total amount (and not $0).

If you've tried all the fixes listed above and your account is still displaying $0 on the dashboard or reports, please reach out to the CartStack support team.